FAQ

Select the product you want, add it to your cart, and complete the secure checkout. You will receive a confirmation email immediately after your purchase.

Orders are processed automatically. If you need to modify or cancel, contact us as soon as possible at [email protected].

Yes. Once your order is placed, you will receive a confirmation email with all the details of your purchase.

We ship to Spain, Portugal and the other EU member states (except Malta and Cyprus), plus the United Kingdom, Norway and Switzerland. We do not ship to any other country. Orders are dispatched from our fulfilment partner's facility in Barcelona, Spain.

Yes — a flat rate per zone. The cost depends only on the destination country, not on the weight or value of your order:

• Spain: €5.95
• Portugal: €7.95
• Zone 1 (Austria, Belgium, Denmark, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Poland, Sweden): €12.95
• Zone 2 (Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia): €17.95
• United Kingdom: €19.95
• Norway and Switzerland: €24.95

We do not offer free shipping, and no handling or packaging fee is added. The exact cost is always shown at checkout before you pay.

Most orders leave our facility within 1–3 business days (items sourced directly from the manufacturer may need up to 5). Estimated delivery after dispatch:

• Spain, Portugal: 1–3 business days
• Zone 1: 3–5 business days
• Zone 2: 4–7 business days
• United Kingdom: 4–7 business days
• Norway, Switzerland: 5–8 business days

These are estimates, not guarantees. Items in the same order may ship from different warehouses and arrive separately.

You receive a tracking link by email as soon as your parcel is handed to the carrier. If you have not received it within 3 business days of your order, contact us and we will locate it.

For orders within the EU: no customs fees. For the United Kingdom, Norway and Switzerland: import VAT and customs duties may apply. They are set by your country's customs authority, are not included in the checkout price and are the customer's responsibility.

We accept:

• Credit and debit cards (Visa, Mastercard, Amex)
• Apple Pay
• Google Pay
• PayPal
• Klarna (flexible payment options)

All payments are processed through secure, PCI DSS compliant providers.

Yes. All transactions use SSL encryption and PCI DSS compliant payment platforms to protect your data.

Yes. You have 14 days from delivery to withdraw from your purchase without giving a reason. EU customers have this statutory right under EU Directive 2011/83/EU. You do not need to keep the product sealed.

Email [email protected] within 14 days of delivery with your order number and the item(s) you want to return. We reply within 2 business days with the return address and instructions.

Return shipping costs are the responsibility of the customer, unless the item arrived damaged, defective or was not what you ordered — in which case we cover it and provide a prepaid label.

We refund within 14 days of receiving the returned goods, or of you providing proof that you sent them back, whichever is earlier, to your original payment method. Your bank may take a further 3–10 business days to show it.

Yes. All products include the official manufacturer warranty. EU customers benefit from a minimum 2-year legal guarantee under EU consumer law.

Contact us within 48 hours of delivery with photos of the packaging and the item. We will arrange a free replacement or full refund, including return shipping costs.

📧 Email: [email protected]
📞 Phone: +31 10 890 6612
🕐 Monday – Friday: 09:00 – 17:00 CET

We reply within 24 hours on business days.